Legal

Refunds and cancellation

Last updated: October 15, 2026

This policy covers CapValida web subscriptions (Starter, Pro and Empresa), sold by CAPDESIS S.A. DE C.V., tax ID (RFC) CAP2110299Q0, registered address Guamuchil 118, Colonia Pedregal de Santo Domingo, Coyoacán, Mexico City, C.P. 04369, Mexico. Contact: [email protected], WhatsApp +52 55 6186 9139. Payments are processed by a certified external processor and prices include VAT; we issue a CFDI when applicable.

Revocation (article 56 of the LFPC)

Under article 56 of the Mexican Federal Consumer Protection Law, you have five business days to revoke your purchase. The law excepts services whose delivery takes place within ten business days or less of the purchase; because CapValida access is enabled immediately, that legal exception applies to the service.

CAPDESIS voluntary window

Without reducing your rights, CAPDESIS keeps under this policy a voluntary window of 5 business days from the later of purchase and access activation: if you cancel within that window, we refund in full the initial web payment of each new subscription.

Cancellation

The web dashboard has no button to cancel a subscription. To cancel a web subscription, write to [email protected] with your account email. Subscriptions bought through App Store or Google Play are cancelled in the store where they were bought. To request a refund within the voluntary window, write to [email protected] with your account and the charge to review.