Legal
Delete my CapValida account
Last updated: October 15, 2026
This page explains how to request the deletion of your CapValida account, available in the mobile app for Android and iOS and in the web dashboard (app.capvalida.com). CapValida is published by CAPDESIS S.A. DE C.V., tax ID (RFC) CAP2110299Q0.
Delete the account from the app
- Open the app and sign in. If you are not signed in, the app shows the Sign in screen (in Spanish, Iniciar sesión): enter your email and password and tap Sign in (in Spanish, Entrar).
- Tap the Account tab (person icon, in the bottom bar; in Spanish, Cuenta).
- Scroll down to the Delete account section (in Spanish, Eliminar cuenta). That section appears only while you are signed in.
- Tap Delete my account (in Spanish, Eliminar mi cuenta).
- In the Current password field (in Spanish, Password actual), enter your password.
- Tap Yes, delete my account (in Spanish, Sí, eliminar mi cuenta).
Delete the account from the web
The header links and the account page (/cuenta) are in Spanish, so their labels are quoted in Spanish. The sign-in page opened by the header link Acceder (its title is Sign in, or Iniciar sesión in Spanish) starts in your browser language and has a language selector (Language / Idioma). In English it reads Sign in for the title and button and Forgot password for the link; in Spanish it reads Iniciar sesión, Entrar and Olvidé mi password.
- Sign in at app.capvalida.com: press Acceder in the header, which opens the Sign in page, enter your email and password, and press Sign in (in Spanish, Entrar).
- Press Mi cuenta in the header of the page.
- Scroll down to the section Eliminar mi cuenta. Only while you are signed in does the button Eliminar mi cuenta… appear there; when you are signed out, the section shows an Inicia sesión link instead.
- Press Eliminar mi cuenta…, enter your password in the field Password actual and press Sí, eliminar mi cuenta.
If you cannot access the app or the web
Write to [email protected] from the email address you registered with, using the subject "Eliminar cuenta CapValida" (Delete CapValida account). We may ask you for additional information to confirm that you are the account holder before deleting it.
If you forgot your password, tap Forgot password (in Spanish, Olvidé mi password) on the Sign in screen of the app, or on the sign-in page of the web (opened by the Acceder link in the header). The app opens Recover access (in Spanish, Recuperar acceso); the web opens the page Recuperar acceso. There you request a single-use link to choose a new password. The deletion cannot be completed from the app or the web without the password.
Before you delete your account
Deleting the account does not cancel your subscription. Cancel it first: if you bought it through App Store or Google Play, cancel it in the store where you bought it; if you subscribed on the web, the dashboard has no cancel button: request the cancellation by email to [email protected] with your account email, as described on the Refunds and cancellation page.
What is deleted
- Your sign-in details: email address and password. The email address is replaced with an anonymous address, so you can register again with the same email.
- Your validation batches, their validations and their results.
- The invoice data extracted from the XML files you uploaded to your account.
- Your bulk download jobs, with their encrypted e.firma block, the SAT session token, the notification email and the packages recorded for those jobs.
- Your pending email verification and password recovery tokens (the database stores only their hash).
- Your session: the access token is not stored in the database, so deleting the account does not revoke it. It expires 15 minutes after it was issued, and batch, validation and download queries no longer find data for your account.
What is kept and for how long
The code has no automatic deletion period for these records.
- An account record without sign-in data: internal identifier, creation date, deletion date and, if it existed, the email verification date. It cannot be used to sign in.
- Your subscription records: plan, status, Stripe customer identifier and last update date, linked to your account identifier or your Stripe customer identifier.
- Your monthly validation counters: number of CFDI validated per month, linked to your account identifier or your Stripe customer identifier.
- Your store purchase records for App Store or Google Play: transaction identifier, product, plan, status, environment, validity and purchase dates. For Google Play, the identifier is a SHA-256 hash of the purchase token, never the token.
- The data export log: date, size, number of files, IP address of each request and generated file key.
- The log of received Stripe events: provider, identifier, type and date of receipt. It contains no account data.
- Files generated by the service: batch Excel files, SAT XML packages and data exports. In the current version they are not deleted with the account; they are deleted on written request to the contact address.
- Database backups may contain your data until they are rotated.
Timeframe
The database deletion is performed when you confirm, in a single operation. It cannot be reversed from the app or the web.
Requests sent by email are handled within the timeframe set by the applicable law.
Data controller
CAPDESIS S.A. DE C.V., tax ID (RFC) CAP2110299Q0, Guamuchil 118, Colonia Pedregal de Santo Domingo, Coyoacán, Mexico City, C.P. 04369, Mexico. Contact: [email protected], WhatsApp +52 55 6186 9139.